• A 30 year career within leisure and business travel (in posts ranging from brochure stamper extraordinaire to group finance director), hotel sales and marketing, and training and development, means I have an absolute wealth of service industry experience to draw on.
• I’m observant, a perfectionist with an eye for detail, and I expect the highest possible standards - especially when I’m handing over my hard-earned cash. In fact, I can be quite a demanding customer, which is exactly why I can help you evaluate your service and written presentation!
• I’m very happy to work with clients from all business sectors as my skills are generic. Please don’t think that if you’re not in the travel industry I can’t help you. The chances are I can.
• I’m based in North Staffordshire, hence my preferred area for Covert Customer work is the Midlands, North West and North Wales. I’m always happy though to consider projects outside this area so please enquire. Pernickety Proofreader is available to clients nationwide.

You’ve arrived at the right place if you’re looking for someone to help you raise your standards of customer service and written presentation!

The services offered by here’s the proof enable you to see your company just as others do, vital knowledge in these days of stiff commercial competition.

• You may think you know what experience a customer or potential customer has when they come into your premises, or emails or telephones your organisation, but do you really?_________________ My Covert Customer Service Evaluation programme of customer focused market research will let you see it all, both good and bad, from a customer’s point of view.
• You may think your advertising, brochures, letters and other
  documentation are perfect in every respect, but are you sure?
  My Pernickety Proofreader service will put right things you haven’t noticed are wrong - before your customers do!

Using either or both of these services to identify your strengths and weaknesses will really put you ahead of your competitors. You can promote the good, improve the ‘not good enough’, and finally know you’re the best. here’s the proof you’ll be able to say…. with every confidence.

To find out more about each service, please go to the relevant page.